120,000+ man-hours saved this year 42 initiatives deployed across REA KES 380M in cost savings to date 7 verticals actively automating 120,000+ man-hours saved this year 42 initiatives deployed across REA KES 380M in cost savings to date 7 verticals actively automating
2026
Reduce Eliminate Automate

Transforming
how we work at NCBA.

Video highlights
H1 Summary
H1 Summary · 1 min

Six months of REA, in one sitting

EVA Video
EVA · 1 min

Inside the assistant powering REA

Around the storyhub
Reduce-Eliminate
Reduce. Eliminate.

NCBA is on a mission to innovate and champion growth in a fast-moving technological world. Look at the processes around you. What can be shortened? What can be removed completely?

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REA Story
About REA About BPM

Real efficiency,
automated.

REA is the bank's push to automate the repetitive, the manual, and the slow — turning multi-step processes into something that happens in the background, so people can spend their time on the work that actually needs a person.

About BPM

Meet BPM —
the team behind REA.

Every automation on this site started with someone in Business Process Management asking "why are we still doing this by hand?" Here's a first look at the people turning that question into REA.

BPM Team
AI
Harnessing machine learning and large language models to automate decisions, surface insights, and power intelligent assistants like EVA.
RPA / PowerApps
Robotic process automation and low-code apps that eliminate repetitive manual tasks and put powerful tools directly in the hands of staff.
IBPS
Intelligent Business Process Solutions that orchestrate end-to-end workflows across systems, reducing handoffs and speeding up approvals.
DocuSign
Digital signature workflows that replace paper-based signing, cutting contract turnaround from days to minutes across the bank.
Process Re-engineering
Rethinking and redesigning how work gets done — eliminating inefficiencies, streamlining processes, and rebuilding operations from the ground up for better results.
Innovation Delivery
What REA has accomplished — and what's still coming
Most Impactful
Top initiatives
Breadth of proof
Deployed initiatives
It's not over yet
Coming soon
Closing proof
Video highlights
Spotlight
Impact received
Testimonials
"
We used to chase approvals for two days. Now I find out before lunch.
Process Owner
Operations
"
I was the one manually re-keying invoice data every morning. That job doesn't exist anymore.
Process Owner
Finance
"
Quality reviews used to feel like a chore. Now they tell us something useful, fast enough to act on.
Process Owner
Contact Centre
"
Honestly I didn't believe it would work until I saw my own queue empty by 9am.
Process Owner
Trustee Services
"
We went from a two-week backlog to same-day, and nobody on the team works later for it.
Process Owner
Credit
"
It's the first automation that actually made my job less stressful, not just faster.
Process Owner
FX Desk
Auto-scrolling — hover to pause
Impact created
People
Who's driving innovative thinking and aiding the REA goals — one at a time.
What's New
The hallway buzz — what's going around the bank right now
Eliminated?

With the new DocuSign integration, NCBA Now eliminates the need to print, sign, and scan documents.

REA in Motion

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